You've got questions, and we've got your answers.
Explore our FAQs below, and contact us to learn even more!
FAQs
Can I add in ground lanterns to my private yard?
No
Are sprinkler services provided in areas of private yards?
Yes
Does the community manage lawn services for private lawns?
Yes
Does the community offer private yards or green spaces?
No
Can I get a bigger toilet seat?
Standard size
Do you have handicap apartments available?
No
What should I do if I receive mail for a previous resident?
Bring to the office
Can the office check my mail if requested by lease holder?
No
Can I check my mail when I move out?
No put in a change
Who do I contact if I am missing mail?
Post office
Is the mail area under video surveillance?
No
What internet and cable providers service the community?
Att and comcast
If provided by the community, can I opt out and use a different service provider?
No
Are there any restrictions on guest parking duration?
Yes
How do I get additional guest parking permits?
Yes
Can my guest park in my carport?
No
Do I need to renew my guest parking pass?
Yes
How do I register my guest’s vehicle?
Online
Is there a limit to how many guests I can have?
No
Can I rekey my apartment?
No
Can I change my entry code?
Yes
Do I have to change out my own battery remote?
Yes
What are the fees for lost/broken access remotes/keys?
Yes
Can additional access remotes or keys be requested?
Yes
Am I required to report any police reports to the office?
Yes please
Who should I contact if I feel like the office staff is not cooperating?
Corporate
Who do I need to speak with for concerns?
Call the office or come by the office
How are lease violations communicated?
Written
Can a lease violation be removed from my record?
No
Will violations affect my rental history?
All of them
What happens if I get three lease violations?
Non renewal
Are there specific evacuation routes for my apartment?
No
Are fire extinguishers provided in each apartment?
Yes
Is there an emergency contact number for after-hours issues?
Yes
Are there restrictions on the types of alterations I can make?
Yes
Can I install additional shelving or fixtures?
Yes
Am I allowed to paint the walls?
Yes
Can I mount my TV?
Yes
Will I get charged for making nail holes?
Yes
Is there a policy on hanging items on walls or ceilings?
No
How many ESA pets can I have?
Two
What are the pet fees?
Yes $300.00
What pets are allowed, and are there breed restrictions?
No
How do I add or remove a pet?Â
Come to the office
Can I suggest or organize a community event?
Yes
Can I bring my friend to the event?
Yes
How often are events held?
Once a month
How are community events communicated to residents?
Yes
Does your community offer recycling?
No
Can additional services be requested?
Yes
What days do pest control vendors come?
Every Tuesday
What is the cost  for bed bug treatment?
1st treatment free
Can I transfer because I have a pest control issue?
Yes
How do I request pest control?
Call
Do I need to notify the office when I have guests?
No no
Are there any restrictions on the number of guests?
No
Where can my guests park?
Yea
How many days can my guests stay?
7
Does your community offer gas or electric connections?
No
What electric providers are available?
Anyone you want to use
Are water bills allocated to residents?
Yes
Are utilities included with rent?
Not light bills
Can we add security cameras to our front/back doors?
Yes
Are there cameras in the parking lot areas?
No
Is there 24/7 surveillance in the community?
No
Can I be fined for excessive noise?
Yes
What’s the procedure if neighbors continue to be loud?
Report to the office
Are there quiet hours in the community?
No
How do I report a noise complaint?
Call the police and call the office
What do I do if my package is missing?
Call the company who send to you
Does the community have package lockers?
Mo
Does the office hold packages for residents?
No
Can I use the gym or pool after-hours?
Gym not now Pool until 10pm
Are there any restrictions on pool or clubhouse usage for residents?
Yes
How can we go about getting equipment updated?
Update now
How many guests can I have in the amenity areas?
3
Can I reserve the clubhouse?
No
What are the fitness center hours?
9am to 6pm
What are the pool hours?
10am to10pm
What are the reservation fees for amenities?
No
How much are carports/garages?
Open parking no charge
When does towing get enforced?
After 10th of every month
How do I register my work vehicle in addition to my personal vehicle?
In the office
Where is guest parking located?
In back of the property
What towing company is used?
LVL towing
Can I do a contactless move-in?
Yes
Does your community have an elevator for use?
No
Why do I have to pay the whole day if I am picking up keys at 5:00pm?
Pro-rated for the remainder of the day
What time can I pick up keys on move-in day?
After 11pm
Why do we charge a convenience fee when making a payment with a credit card?
That you credit card company
Can I pay with a money order?
Yes
How do I pay my rent online after moving out?
Bring in money order
How much is the late fee?
10%
Can we split payments between different cards?
No
What stores can I pay my rent at with the payment voucher?
Walmart and Food town
How do I see an apartment?
Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!
I have more questions, who do I call?
Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)
Other than dogs what animals do you allow?
Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.
What breeds of dogs do you allow?
We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.
Is there a pool?
Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.
Do you offer short-term leases?
We understand that not everyone needs a long term lease so we offer leases as low as 6-months.
Do the units have laundry hookups?
Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.
Is there covered parking or garage parking?
Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.
Does the property have onsite security?
Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.
Is the community gated?
While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.
Can I pay my rent online?
Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.
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