You've got questions, and we've got your answers.
Explore our FAQs below, and contact us to learn even more!
FAQs
Can I pay my rent online?
Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.
Is the community gated?
While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.
Does the property have onsite security?
Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.
Is there covered parking or garage parking?
Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.
Do the units have laundry hookups?
Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.
Do you offer short-term leases?
We understand that not everyone needs a long term lease so we offer leases as low as 6-months.
Is there a pool?
Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.
What breeds of dogs do you allow?
We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.
Other than dogs what animals do you allow?
Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.
I have more questions, who do I call?
Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)
How do I see an apartment?
Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!
What stores can I pay my rent at with the payment voucher?
Walmart and Food town
Can we split payments between different cards?
No
How much is the late fee?
10%
How do I pay my rent online after moving out?
Bring in money order
Can I pay with a money order?
Yes
Why do we charge a convenience fee when making a payment with a credit card?
That you credit card company
What time can I pick up keys on move-in day?
After 11pm
Why do I have to pay the whole day if I am picking up keys at 5:00pm?
Pro-rated for the remainder of the day
Does your community have an elevator for use?
No
Can I do a contactless move-in?
Yes
What towing company is used?
LVL towing
Where is guest parking located?
In back of the property
How do I register my work vehicle in addition to my personal vehicle?
In the office
When does towing get enforced?
After 10th of every month
How much are carports/garages?
Open parking no charge
What are the reservation fees for amenities?
No
What are the pool hours?
10am to10pm
What are the fitness center hours?
9am to 6pm
Can I reserve the clubhouse?
No
How many guests can I have in the amenity areas?
3
How can we go about getting equipment updated?
Update now
Are there any restrictions on pool or clubhouse usage for residents?
Yes
Can I use the gym or pool after-hours?
Gym not now Pool until 10pm
Does the office hold packages for residents?
No
Does the community have package lockers?
Mo
What do I do if my package is missing?
Call the company who send to you
How do I report a noise complaint?
Call the police and call the office
Are there quiet hours in the community?
No
What’s the procedure if neighbors continue to be loud?
Report to the office
Can I be fined for excessive noise?
Yes
Is there 24/7 surveillance in the community?
No
Are there cameras in the parking lot areas?
No
Can we add security cameras to our front/back doors?
Yes
Are utilities included with rent?
Not light bills
Are water bills allocated to residents?
Yes
What electric providers are available?
Anyone you want to use
Does your community offer gas or electric connections?
No
How many days can my guests stay?
7
Where can my guests park?
Yea
Are there any restrictions on the number of guests?
No
Do I need to notify the office when I have guests?
No no
How do I request pest control?
Call
Can I transfer because I have a pest control issue?
Yes
What is the cost  for bed bug treatment?
1st treatment free
What days do pest control vendors come?
Every Tuesday
Can additional services be requested?
Yes
Does your community offer recycling?
No
How are community events communicated to residents?
Yes
How often are events held?
Once a month
Can I bring my friend to the event?
Yes
Can I suggest or organize a community event?
Yes
How do I add or remove a pet?Â
Come to the office
What pets are allowed, and are there breed restrictions?
No
What are the pet fees?
Yes $300.00
How many ESA pets can I have?
Two
Is there a policy on hanging items on walls or ceilings?
No
Will I get charged for making nail holes?
Yes
Can I mount my TV?
Yes
Am I allowed to paint the walls?
Yes
Can I install additional shelving or fixtures?
Yes
Are there restrictions on the types of alterations I can make?
Yes
Is there an emergency contact number for after-hours issues?
Yes
Are fire extinguishers provided in each apartment?
Yes
Are there specific evacuation routes for my apartment?
No
What happens if I get three lease violations?
Non renewal
Will violations affect my rental history?
All of them
Can a lease violation be removed from my record?
No
How are lease violations communicated?
Written
Who do I need to speak with for concerns?
Call the office or come by the office
Who should I contact if I feel like the office staff is not cooperating?
Corporate
Am I required to report any police reports to the office?
Yes please
Can additional access remotes or keys be requested?
Yes
What are the fees for lost/broken access remotes/keys?
Yes
Do I have to change out my own battery remote?
Yes
Can I change my entry code?
Yes
Can I rekey my apartment?
No
Is there a limit to how many guests I can have?
No
How do I register my guest’s vehicle?
Online
Do I need to renew my guest parking pass?
Yes
Can my guest park in my carport?
No
How do I get additional guest parking permits?
Yes
Are there any restrictions on guest parking duration?
Yes
If provided by the community, can I opt out and use a different service provider?
No
What internet and cable providers service the community?
Att and comcast
Is the mail area under video surveillance?
No
Who do I contact if I am missing mail?
Post office
Can I check my mail when I move out?
No put in a change
Can the office check my mail if requested by lease holder?
No
What should I do if I receive mail for a previous resident?
Bring to the office
Do you have handicap apartments available?
No
Can I get a bigger toilet seat?
Standard size
Does the community offer private yards or green spaces?
No
Does the community manage lawn services for private lawns?
Yes
Are sprinkler services provided in areas of private yards?
Yes
Can I add in ground lanterns to my private yard?
No
Back